Full complaints procedure
We aim to offer all our clients an efficient and satisfactory service and we trust we will do so in this case. If however there is any aspect of our service with which you are unhappy, and which you cannot resolve with the lawyer acting for you, you may raise the matter with Mrs Foot, the Principal in the firm with responsibility for dealing with complaints or if Mrs Foot is acting for you, with the firm’s Senior Principal Mr Walkington. We will give our final response, but if that is not done within 8 weeks, and you are not satisfied with our handling of your complaint you can ask the Legal Ombudsman to consider the complaint.
Normally, you will need to bring a complaint to the Legal Ombudsman within six months of receiving a final written response from us about your complain and within six years of the act or omission complained of or three years form the date you should reasonably have known that there were grounds for complaint (if the act or omission took place before 6 October 2010 or was more than six years ago).
The Legal Ombudsman service cannot be used by businesses or most other
organisations, unless they are below certain size limits. The Solicitors Code of Conduct can be found at www.sra.org.uk. The Legal Ombudsman’s website is www.legalombudsman.org.uk and their phone number is 0300 555 0333. The Legal Ombudsman’s address is Legal Ombudsman, PO Box 6806, Wolverhampton, WV1 9WJ and by e mail, enquiries@legalombudsman.org.uk. Alternatively you may be able to apply to the Court for an assessment of the bill under Part III of the Solicitors Act 1974, in which case the Legal Ombudsman may not consider your complaint.